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This is a fantastic opportunity for someone who is looking to start a career in technical IT! If you have some basic technical IT knowledge along with some customer service experience we’re waiting to hear from you!
Apprenticeship summary
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Annual wage
£12,000.00
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Working week
Monday – Friday 9.00am – 5.00pm, out of hours work and occasional weekend work is part of the role.
Total hours per week: 37.50
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Expected duration
16 months
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Possible start date
07 Aug 2022
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Apprenticeship level
Advanced
Level 3 (A level) -
Positions
1 available
This is a great opportunity for someone who has some technical IT knowledge along with great customer service skills and is passionate about starting a career in technical IT.
Duties will include:
- Handling support calls and support tickets in an efficient and confident manner, being thoughtful of the issues and always having the client as their top priority
- Management and configuration of Microsoft 365, Google Workspace, Dropbox, NAS, Windows Servers
- Performing troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc)
- Setting up devices with computers and necessary peripheral devices (routers, printers etc)
- Networking knowledge, firewalls, routers, patch panels, switches, network cabling
- Providing orientation and guidance to users on how to operate new software and computer equipment
- Organising and scheduling upgrades and maintenance without deterring others from completing their work
- Performing troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc)
- Identifying computer or network equipment shortages and reporting back to the CEO
Training will be provided.
Requirements and prospects
Desired skills
- An excellent telephone and in person manner is critical
- Good teamworking skills
- Able to manage your own workload
- Analytical skills
- Excellent customer service skills
- Ability to work effectively as part of a team
- Flexible and enthusiastic with a ‘can do’ approach
- Willingness and desire to take responsibility and use your own initiative
Personal qualities
- Ability to be focused and persevere when presented with difficult problems.
- Genuine interest in technology: hardware, software or networking
- Willingness to learn
- Good work ethic, always working to the best of your ability
- Open to change and new ideas
- Commitment to your own professional development
Desired qualifications
GCSE grade C/4 or above in maths and English or equivalent
Future prospects
For the right individual, the chance to remain and grow with the team.
Things to consider
Out of hours work and occasional weekend work is part of the role.
Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).
The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates
About the employer
We are an outsourced IT Solutions company so at our core we manage all aspects of our clients IT, from faults, queries, issues, networking, custom software, data backup to printers / mobile devices etc.
Employer
BUSINESS GUYS I.T. LIMITED
Address
Unit 8, Brindley Court
Dalewood Road, Lymedale Business Park
Newcastle- Under-Lyme
ST5 9QA
To apply for this job email your details to helen.oakes@escalla.co.uk.
