Are you a people’s person who is looking for a career in the IT industry? Looking to kick-start your career with an established employer while earning a salary at the same time? Then this is the opportunity for you! APPLY TODAY!
Apprenticeship summary
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Weekly wage
£225.00
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Working week
Monday – Friday 9.00am – 5.30pm
Total hours per week: 37.50
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Expected duration
16 months
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Possible start date
25 Apr 2022
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Apprenticeship level
Advanced
Level 3 (A level) -
Positions
1 available
We are looking for a help desk technician to join our dynamic, growing business. We are looking for someone who has a passion for technology and is keen to get into this versatile industry. This is a great opportunity for someone looking to get a foothold into the world of IT and development.
You will be involved in first line support, so you should be able to demonstrate good communication skills and patience. This role will require you to problem solve both technical and user questions. This aspect of the job will give you great experience in both dealing with customers and gaining a deeper understanding of technology, database programming and networking.
The second aspect of your job will be to help develop ‘help files’ and develop tutorials for our software. This aspect of the job will give you experience in both presentation and design.
As we are a relatively small business we are all very hands on. This will give you a great opportunity to be involved in many different aspects of the business. Finally as we are a software company, there is also the opportunity to gain hands on development and programming experience as your knowledge begins to grow.
Requirements and prospects
Desired skills
- Must have good IT skills
- good verbal and written communication skills
- good time management and punctuality
- excellent customer service skills
- confident when dealing customers over the phone
- preferably some programming and database skills
Personal qualities
- Ability to work independently, as well as in a team
- organised
- keen to learn
- passionate about a career in IT
Desired qualifications
GCSE grade C/4 or above in Maths and English
Future prospects
To help us to expand the company and nurture our customers. Possibly the opportunity to become a developer if desired.
About the employer
Ablyss Systems provide specialist software to the residential care sector. Their software, The Ablyss Care Management System, offers a range of cost effective products designed to give the end user complete flexibility to help achieve compliance and to help evidence the care provided.
Employer
ABLYSS SYSTEMS LIMITED
http://www.ablyss.co.uk/cms/index.html
Address
2
Finney Lane
Cheadle
SK8 3GZ
To apply for this job email your details to helen.oakes@escalla.co.uk.
