Course: Universal Credit for Social Housing Providers

UC training for supporting tenants and protecting rental income.

As UC Full Service rollout continues, it is essential that rent and income teams are aware of the latest changes regarding Universal Credit for Social Housing Providers.

This course will get you fully up to date to continue to support tenants, protect rental income and improve with sustainable tenancies.

This comprehensive Universal Credit for Social Housing Providers training course is designed to bring Social Housing staff fully up to date with Universal Credit full service and beyond. Written by our experts with over 25 years experience in welfare and benefits legislation.

What will I learn?

By the end of the course, delegates will be able to:

  • Understand the key differences between the ‘gateway’ Universal Credit scheme and full digital service.
  • Explain who the eligible claimants are when moving to a full area.
  • Explain who will be worse off moving into a full digital area.
  • Understand the impacts of full service, including the risks, impacts etc.
  • Compose a Universal Credit calculation and explain all the different elements.
  • Understand the managed payment process in relation to rent arrears and vulnerability.
  • Identify the differences between Universal Credit housing costs and Housing Benefit.
  • Explain when third-party deductions can be applied to Universal Credit and from when.
  • State the conditionality of the claimant commitment and possible sanctions.
  • Understand the various ways Universal Credit can be treated as income for Council Tax Support.

Who should take this course?

There are no formal requirements for this Universal Credit for Supported Housing Providers training course, but a basic knowledge of Housing Benefit and Universal Credit would be an advantage. The course is ideal for benefit and customer service teams.


  • Classroom course
  • £1195
    per 1-day course (plus VAT)
    Max. 12 delegates
  • Classroom course
  • £1195
    per 2 half-day sessions (plus VAT)
    Max. 24 delegates
  • E-learning course
  • £195
    per annual licence (plus VAT)

Request Training

t: 0203 941 4100 | e:

Course Content

  • Full digital roll out – timetable
  • Moving into or out of a full digital area
  • The Universal Credit application process and what’s required
  • Eligibility
  • Principles of Universal Credit
  • Differences between Universal Credit and Housing Benefit
  • Payments and who may receive them
  • Alternative payment arrangements
  • Data sharing
  • Temporary absence
  • Hardship Payments
  • Monthly assessment periods and their impact on arrears
  • Claims which are not to be included in Universal Credit
  • The various elements involved with the calculation
  • Examples and exercises in the calculation
  • Digital account management
  • Universal Credit cap
  • Third party deductions
  • Conditionality and sanctions
  • Debt management and personal budgeting support
‘Top marks for the course content and the style and manner in which the trainer delivered it. Every single member of staff enjoyed the training and found it worthwhile, getting more information and knowledge out of it than they had expected, including lots of top tips.’

Operations Manager

Westfield Housing Association