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Classroom course
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£1195
per 1-day course (plus VAT)
Max. 12 delegates
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Classroom course
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£1195
per 2 half-day sessions (plus VAT)
Max. 24 delegates
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E-learning course
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£195
per annual licence (plus VAT)
Course Content
- Full digital roll out – timetable
- Moving into or out of a full digital area
- The Universal Credit application process and what’s required
- Eligibility
- Principles of Universal Credit
- Differences between Universal Credit and Housing Benefit
- Payments and who may receive them
- Alternative payment arrangements
- Data sharing
- Temporary absence
- Hardship Payments
- Monthly assessment periods and their impact on arrears
- Claims which are not to be included in Universal Credit
- The various elements involved with the calculation
- Examples and exercises in the calculation
- Digital account management
- Universal Credit cap
- Third party deductions
- Conditionality and sanctions
- Debt management and personal budgeting support
‘Top marks for the course content and the style and manner in which the trainer delivered it. Every single member of staff enjoyed the training and found it worthwhile, getting more information and knowledge out of it than they had expected, including lots of top tips.’
Operations Manager
Westfield Housing Association