As UC Full Service rollout continues, it is essential that rent and income teams are aware of the latest changes regarding Universal Credit for Social Housing Providers.

This course will get you fully up to date to continue to support tenants, protect rental income and improve with sustainable tenancies.

This comprehensive Universal Credit for Social Housing Providers training course is designed to bring Social Housing staff fully up to date with Universal Credit full service and beyond. Written by our experts with over 25 years experience in welfare and benefits legislation.

What will I learn?

By the end of the course, delegates will be able to:

• Understand the key differences between the ‘gateway’ Universal Credit scheme and full digital service.
• Explain who the eligible claimants are when moving to a full area.
• Explain who will be worse off moving into a full digital area.
• Understand the impacts of full service, including the risks, impacts etc.
• Compose a Universal Credit calculation and explain all the different elements.
• Understand the managed payment process in relation to rent arrears and vulnerability.
• Identify the differences between Universal Credit housing costs and Housing Benefit.
• Explain when third-party deductions can be applied to Universal Credit and from when.
• State the conditionality of the claimant commitment and possible sanctions.
• Understand the various ways Universal Credit can be treated as income for Council Tax Support.

Who should take this course?

There are no formal requirements for this Universal Credit for Supported Housing Providers training course, but a basic knowledge of Housing Benefit and Universal Credit would be an advantage. The course is ideal for benefit and customer service teams.

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